Comments on: Customer Service gone bad… http://www.garethsblog.com/2008/01/customer-service-gone-bad A look at what's happening in my life Wed, 27 Jan 2010 21:11:21 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Gareth http://www.garethsblog.com/2008/01/customer-service-gone-bad/comment-page-1#comment-47 Gareth Wed, 23 Jan 2008 09:06:55 +0000 http://garethjones.wordpress.com/2008/01/22/customer-service-gone-bad/#comment-47 Tiscali don't know their arse from their elbow. I forgot to say in my post that initially they said the debt was actually from 2005 not 2007 after I cancelled. That was the reason for getting the invoices. They really do seem to be one of the most useless companies for customer service in the country, if not the entire world! Tiscali don’t know their arse from their elbow. I forgot to say in my post that initially they said the debt was actually from 2005 not 2007 after I cancelled. That was the reason for getting the invoices.
They really do seem to be one of the most useless companies for customer service in the country, if not the entire world!

]]> By: Wolfie http://www.garethsblog.com/2008/01/customer-service-gone-bad/comment-page-1#comment-46 Wolfie Tue, 22 Jan 2008 20:34:39 +0000 http://garethjones.wordpress.com/2008/01/22/customer-service-gone-bad/#comment-46 Everyone that I've ever known who's been with Tiscali has had problems, whether it be billing, service, ordering, etc. I was with them for a while (by default, as they bought the company I was with at the time) and personally never had any issues, except for the fact that they kept putting their prices up all the time. When I came to leave, I knew I owed them money but they didn't send me a bill for six months - and even then it was wrong (in my favour, though, so I didnt argue). I think you were too kind, giving them time to send you invoices; if that had been me, I would have said there was no point sending me invoices as the service was already cancelled so they must have made a mistake. On the whole, I'd second your advice to stay well clear. Everyone that I’ve ever known who’s been with Tiscali has had problems, whether it be billing, service, ordering, etc. I was with them for a while (by default, as they bought the company I was with at the time) and personally never had any issues, except for the fact that they kept putting their prices up all the time. When I came to leave, I knew I owed them money but they didn’t send me a bill for six months – and even then it was wrong (in my favour, though, so I didnt argue).

I think you were too kind, giving them time to send you invoices; if that had been me, I would have said there was no point sending me invoices as the service was already cancelled so they must have made a mistake.

On the whole, I’d second your advice to stay well clear.

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